Terms & Conditions

Effective Date: 27 January 2026

Elle Olive (“we”, “us”, “our”) is committed to providing a safe and transparent experience for all users of our website. These Terms and Conditions govern your use of our website, the purchase of our products, and any engagement with our services. By accessing or using our website, placing an order, or interacting with our brand, you agree to comply with these Terms and Conditions. They also outline your rights and responsibilities when using our website and engaging with Elle Olive.

Website Use & Intellectual Property

All content on the Elle Olive website, including text, images, videos, software, and layout, is owned by Elle Olive or licensed to us and is protected by applicable intellectual property laws. Trademarks, service marks, logos, and other proprietary materials are owned by Elle Olive or their respective third-party owners.

You may view, print, or download materials from the website solely for your personal, non-commercial use. Any reproduction, distribution, modification, transmission, or commercial use of website content without our explicit written consent is strictly prohibited.

You agree not to use the website in a way that violates applicable laws, infringes third-party rights, or harms the website or other users. You are responsible for any damages resulting from misuse of the website.

Website Disclaimer & Limitation of Liability

Elle Olive strives to ensure that information on the website is accurate and up-to-date. However, all content is provided “as is,” and we make no warranties, express or implied, regarding its accuracy, completeness, or suitability for any purpose.

Elle Olive, its directors, employees, and affiliates will not be liable for any direct, indirect, incidental, or consequential losses arising from the use of the website or reliance on its content. We are not responsible for errors or disruptions caused by third-party services, including payment providers, hosting services, or shipping partners.

While we aim for continuous website availability, we cannot guarantee uninterrupted access or complete security of the website. You accept that your use is at your own risk.

Orders & Contract Formation

You may place orders through our website e-shop. Before confirming your order, you will be prompted to provide required personal and delivery information and to review order details, including provisional shipping charges.

By clicking “Place Order,” you submit an offer to purchase products subject to these Terms & Conditions. A sales contract is formed once payment has been successfully processed and we send you a confirmation email. You are advised to retain a copy of your order confirmation and invoice for reference.

If a product is unavailable or out of stock after you place your order, we will notify you by email or telephone. In such cases, we may cancel the order and refund any payments made. Elle Olive will not be responsible for delays or issues caused by third parties, including payment processors or shipping carriers.

Pricing & Payment

All prices are shown in NZD and include applicable taxes, unless otherwise indicated. Shipping charges are calculated and displayed at checkout.

Payment options accepted through our website include:

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay, Google Pay, Shop Pay (where enabled by Shopify Payments)

All payments are processed securely by Shopify Payments or other third-party providers. Elle Olive does not store full payment card details. By using these payment methods, you agree to comply with any applicable third-party terms.

We reserve the right to refuse an order if payment cannot be verified or processed.

Shipping & Risk of Loss

Risk of loss or damage to your order remains with Elle Olive until it is delivered to the address you provide or to a person you have authorised.

If a product is received damaged, you must notify us within 24 hours by emailing julie@elleolive.com and provide photographs or other relevant evidence. Where we approve a return, you must ship the product to the address we specify. In these cases, shipping costs will be covered by Elle Olive.

Returns, Refunds & Exchanges

Due to the nature of our products, we do not accept returns for change of mind. Exchanges are only permitted for damaged goods that meet the criteria described above.

Once a damaged product is approved for return, you may request an exchange for a product of equivalent value. Refunds are only issued where legally required. All returned items must include the original packaging and proof of purchase.

Product Disclaimer

Elle Olive products are sensitive and perishable. While we adhere to strict health, safety, and handling standards, product quality may be affected by storage, handling, or shipping conditions. Nutritional and chemical information reflects representative samples at the time of testing.

Once products leave our control, Elle Olive provides no express or implied warranty regarding product use, suitability, or quality. Liability is limited to the fullest extent permitted by law.

Comments & Complaints

You are welcome to send feedback, comments, or complaints to julie@elleolive.com. Any defects or issues with your order should be reported within 24 hours of receipt for assessment.

Changes to Terms

Elle Olive may modify these Terms at any time at our sole discretion. Changes will be effective upon posting to the website. Any deviation from these Terms is only valid if confirmed in writing by Elle Olive. Failure or delay in enforcing any rights does not constitute a waiver.

Governing Law & Jurisdiction

These Terms are governed by New Zealand law. Any disputes relating to these Terms or your use of the website will be subject to the exclusive jurisdiction of the New Zealand courts.